{"id":4335,"date":"2025-07-04T05:42:23","date_gmt":"2025-07-04T05:42:23","guid":{"rendered":"https:\/\/jkors.com\/eng\/?page_id=4335"},"modified":"2025-07-08T14:33:39","modified_gmt":"2025-07-08T14:33:39","slug":"support","status":"publish","type":"page","link":"https:\/\/jkors.com\/eng\/support\/","title":{"rendered":"support"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#eaeaea;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1256.6px;margin-left: calc(-3% \/ 2 );margin-right: calc(-3% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-top:5%;--awb-padding-right:5%;--awb-padding-bottom:5%;--awb-padding-left:5%;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:25px;--awb-spacing-right-large:2.1825%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:2.1825%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.1825%;--awb-spacing-left-medium:2.1825%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4488-o1\" lang=\"ko-KR\" dir=\"ltr\" data-wpcf7-id=\"4488\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/eng\/wp-json\/wp\/v2\/pages\/4335#wpcf7-f4488-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"\ubb38\uc758 \uc591\uc2dd\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4488\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ko_KR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4488-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><label><span style=\"font-family: noto sans kr;font-Size:15px; margin-top: 0px; margin-bottom: 0px; font-weight: bold;  color: #383838; line-height: 1.2; letter-spacing: -1px;\">Name<span style=\"font-size:20px; color: #C91414;\">*<\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><label><span style=\"font-family: noto sans kr;font-Size:15px;margin-top: 0px; margin-bottom: 0px; font-weight: bold; color: #383838; line-height: 1.2; letter-spacing: -1px;\">Contact information<span style=\"font-size:20px; color: #C91414;\">*<\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-205\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"010-0000-0000\" value=\"\" type=\"tel\" name=\"tel-205\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><label><span style=\"font-family: noto sans kr;font-Size:15px;margin-top: 0px; margin-bottom: 0px; font-weight: bold; color: #383838; line-height: 1.2; letter-spacing: -1px;\">E-Mail<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><label><span style=\"font-family: noto sans kr;font-Size:15px;margin-top: 0px; margin-bottom: 0px; font-weight: bold; color: #383838; line-height: 1.2; letter-spacing: -1px;\">Type of Inquiry<span style=\"font-size:20px; color: #C91414;\">*<\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-75\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-75\"><option value=\"Product purchase\">Product purchase<\/option><option value=\"Product installation\">Product installation<\/option><option value=\"Instructions\">Instructions<\/option><option value=\"A\/S\">A\/S<\/option><option value=\"Refund\/Return\">Refund\/Return<\/option><option value=\"Partnership\">Partnership<\/option><option value=\"Other inquiries\">Other inquiries<\/option><\/select><\/span> <\/label>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper-2\">\n\t<p><label><span style=\"font-family: noto sans kr;font-Size:15px;margin-top: 0px; margin-bottom: 0px; font-weight: bold; color: #383838; line-height: 1.2; letter-spacing: -1px;\">\uc81c\ubaa9<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"TITLE-415\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"TITLE-415\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper-2\">\n\t<p><label><span style=\"font-family: noto sans kr;font-Size:15px;margin-top: 0px; margin-bottom: 0px; font-weight: bold; color: #383838; line-height: 1.2; letter-spacing: -1px;\">\ub0b4\uc6a9<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-442\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"textarea-442\"><\/textarea><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper-2\">\n\t<p><label><span style=\"font-family: noto sans kr;font-Size:15px;margin-top: 0px; margin-bottom: 0px; font-weight: bold; color: #383838; line-height: 1.2; letter-spacing: -1px;\">Attached file<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-548\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-548\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper-2\">\n\t<p style=\"font-family: noto sans kr;font-Size:15px;margin-top: 0px; margin-bottom: 2px; font-weight: bold; color: #383838; line-height: 1.2; letter-spacing: -1px;\">Privacy Policy\n\t<\/p>\n\t<div style=\"height: 100%; width: 100%; border: 1px solid #ccc; overflow: auto; padding: 10px;margin-bottom:10px;\">\n\t\t<p>1. Purpose of collection and use of personal informationPersonal information is processed for the purpose of confirming and responding to inquiries related to affiliation, notification of contact, and communication of processing results.\n\t\t<\/p>\n\t\t<p>2. Personal information items being processed<br \/>\n- Required fields : Name, contact information (connection IP information, cookies, service usage records, access logs)<br \/>\n- Optional item : E-mail\n\t\t<\/p>\n\t\t<p>3. Processing and retention period of personal information<br \/>\n\u2460 Retention of personal information in accordance with the law. Personal information is processed and retained within the period of retention and use agreed upon when collecting personal information from the data subject.<br \/>\n\u2461 The retention period for personal information is 5 years.\n\t\t<\/p>\n\t<\/div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-899\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-899\" value=\"I agree to the collection and use of personal information.\" \/><span class=\"wpcf7-list-item-label\">I agree to the collection and use of personal information.<\/span><\/span><\/span><\/span><br \/>\n\t<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Contact Us\" \/>\n\t<\/p>\n<\/div><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output fusion-alert-capitalize awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-size:1px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:5%;--awb-padding-right:5%;--awb-padding-bottom:10%;--awb-padding-left:5%;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:25px;--awb-spacing-right-large:4.365%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:4.365%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:4.365%;--awb-spacing-left-medium:4.365%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.455%;--awb-spacing-left-small:1.455%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h4 style=\"text-align: center;\">Please check our Frequently Asked Questions before contacting us!<\/h4>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-content-letter-spacing:var(--awb-typography4-letter-spacing);--awb-content-text-transform:var(--awb-typography4-text-transform);--awb-content-line-height:var(--awb-typography4-line-height);--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#ecefef;--awb-background-color:#ffffff;--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:#ffffff;--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:#0072bc;--awb-toggle-hover-accent-color:#0072bc;--awb-toggle-active-accent-color:#0072bc;--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:16px;--awb-content-font-family:&quot;Noto Sans KR&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-4335-1\"><div class=\"fusion-panel panel-default panel-c892ca7f175e44da5 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c892ca7f175e44da5\"><a aria-expanded=\"false\" aria-controls=\"c892ca7f175e44da5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4335-1\" data-target=\"#c892ca7f175e44da5\" href=\"#c892ca7f175e44da5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How is product installation handled?<\/span><\/a><\/h4><\/div><div id=\"c892ca7f175e44da5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c892ca7f175e44da5\"><div class=\"panel-body toggle-content fusion-clearfix\">For individual products, customers are responsible for self-installation. For full robotic automation packages, the JKORS installation team will visit the site, take precise measurements, and complete the installation.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-60088a97ba623ab2f fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_60088a97ba623ab2f\"><a aria-expanded=\"false\" aria-controls=\"60088a97ba623ab2f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4335-1\" data-target=\"#60088a97ba623ab2f\" href=\"#60088a97ba623ab2f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Are there any specific electrical or plumbing requirements?<\/span><\/a><\/h4><\/div><div id=\"60088a97ba623ab2f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_60088a97ba623ab2f\"><div class=\"panel-body toggle-content fusion-clearfix\">Some products (such as the topping machine or oil separator) may require connections to waste oil or sauce containers in addition to a standard power outlet. However, all necessary parts are included in the prototype kit, so you can use them without separate preparation. A simple installation guide is also provided if needed.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-de92a10e936f5fff1 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_de92a10e936f5fff1\"><a aria-expanded=\"false\" aria-controls=\"de92a10e936f5fff1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4335-1\" data-target=\"#de92a10e936f5fff1\" href=\"#de92a10e936f5fff1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens if there is a malfunction or I need A\/S service?<\/span><\/a><\/h4><\/div><div id=\"de92a10e936f5fff1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_de92a10e936f5fff1\"><div class=\"panel-body toggle-content fusion-clearfix\">If you experience an issue, please contact the JKORS customer service center. We provide fast support through remote diagnostics or on-site repair. Inquiries received during business hours via website, phone, or email will be handled promptly.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b7b8b190a2d189fd1 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b7b8b190a2d189fd1\"><a aria-expanded=\"false\" aria-controls=\"b7b8b190a2d189fd1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4335-1\" data-target=\"#b7b8b190a2d189fd1\" href=\"#b7b8b190a2d189fd1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can staff with no technical skills operate the machines?<\/span><\/a><\/h4><\/div><div id=\"b7b8b190a2d189fd1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b7b8b190a2d189fd1\"><div class=\"panel-body toggle-content fusion-clearfix\">All devices are designed with one-touch operation or kiosk integration, making them easy for anyone to use. If any difficulty arises during use, feel free to contact us at any time.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f734953d336580b22 fusion-toggle-has-divider\" style=\"--awb-content-font-size:var(--awb-typography4-font-size);--awb-content-letter-spacing:var(--awb-typography4-letter-spacing);--awb-content-text-transform:var(--awb-typography4-text-transform);--awb-content-line-height:var(--awb-typography4-line-height);--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f734953d336580b22\"><a aria-expanded=\"false\" aria-controls=\"f734953d336580b22\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4335-1\" data-target=\"#f734953d336580b22\" href=\"#f734953d336580b22\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you offer bulk supply for franchise operations?<\/span><\/a><\/h4><\/div><div id=\"f734953d336580b22\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f734953d336580b22\"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, we support customized solutions and logistics systems for multi-store rollouts. We can provide tailored proposals based on your technical requirements and support needs.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-4335","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jkors.com\/eng\/wp-json\/wp\/v2\/pages\/4335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jkors.com\/eng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jkors.com\/eng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jkors.com\/eng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jkors.com\/eng\/wp-json\/wp\/v2\/comments?post=4335"}],"version-history":[{"count":3,"href":"https:\/\/jkors.com\/eng\/wp-json\/wp\/v2\/pages\/4335\/revisions"}],"predecessor-version":[{"id":4530,"href":"https:\/\/jkors.com\/eng\/wp-json\/wp\/v2\/pages\/4335\/revisions\/4530"}],"wp:attachment":[{"href":"https:\/\/jkors.com\/eng\/wp-json\/wp\/v2\/media?parent=4335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}